Refund Policy
Last updated: August 25, 2026
This Refund Policy applies to purchases of UPMXS products offered by Dimensional Loop.
11-Day Full-Access Free Trial
UPMXS Personal includes an 11-day full-access free trial before purchase.
The trial is provided so that you can evaluate the software, its features, compatibility and suitability for your needs before deciding whether to purchase a license.
We strongly encourage you to use the free trial before purchasing UPMXS Personal.
One-Time Purchase
UPMXS Personal is sold as a one-time purchase and is not a recurring subscription.
Because customers are provided with an 11-day full-access trial before purchase, purchases are generally considered final once completed.
Refund Exceptions
A refund may still be provided where required by applicable law, by our authorized payment provider's policies, or in circumstances such as a verified duplicate or incorrect charge.
If a material technical problem prevents UPMXS from functioning as intended, please contact us first so that we can investigate and attempt to resolve the problem.
Payments and Refund Processing
Payments for UPMXS are processed by Paddle, our authorized payment provider and Merchant of Record.
Purchases and refund requests may also be subject to Paddle's applicable buyer terms and refund policies, including any consumer rights required by applicable law.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, or that a payment was processed incorrectly, please contact us promptly so the transaction can be investigated.
Contact Us
If you have a question about a UPMXS purchase, technical issue or refund, please contact Dimensional Loop through our support page.